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New Patient FAQs

What ages do you accept?

We currently welcome new patients from birth through age 13. Patients typically graduate around the age of 18. When it comes time for graduation, our team will be happy to provide a list of wonderful, like-minded family dental providers to ensure a smooth transition and continued care.

What insurances do you accept?

Our North Portland office is in network with Delta Dental Premier. For all other insurance plans at this location, we collect our office fees in full at the time of the visit. As a courtesy, we will submit the claim to your insurance on your behalf, and your insurance plan will mail you a reimbursement check directly for any portion that they cover. Questions about your out-of-network insurance coverage should be directed to your insurance provider..

Our Tualatin office is in-network with all insurance plans under the Aetna umbrella, including Ameritas, Guardian, and Principal. Tualatin is also in network with Delta Dental Premier, and Cigna.

If you have questions about which network your plan falls under, we’re always happy to help check your benefits.

Do you offer payment plans?

We do not offer in-house payment plans at this time, however, we do work with a lender who specializes in dental and healthcare funding and offers 0% interest for 12 months. Visit our Financing page for more details.

Can you help children with special needs?

Absolutely. We proudly care for children with special needs and are committed to providing a supportive, patient-centered dental experience. Our team is specially trained to work with children of all abilities, including those with sensory sensitivities, developmental differences, medical complexities, or anxiety.

We take the time to understand each child’s unique needs and adapt our approach accordingly, whether that means longer appointments, gentle communication, sensory accommodations, or a customized treatment plan. Our goal is to create a calm, respectful, and safe environment where every child can feel comfortable and successful.

We also partner closely with parents and caregivers to ensure care is tailored to what works best for your child. In addition to asking for a current list of medical conditions, medications, and allergies, we will ask you what things make your child more comfortable, their favorite things, and things to avoid that might upset them. The more information you can provide us with, the more we can do to create a positive environment for them.

Should I be concerned about X-rays and radiation?

We offer digital x-rays at our office, which offer the lowest radiation possible, and we strictly follow the principles of ALARA or “As Low As Reasonably Achievable” when prescribing radiographs to our patients. We are open to working with families on minimizing radiation exposures, but this must be discussed in-person after we determine what your child’s bioindividual oral healthcare needs are.

We will need periodic x-rays to assess and diagnose your child properly. Without them, we can miss: bone loss, infections and abscesses, cavities, cysts, impacted teeth, bony lesions, missing teeth, extra teeth, orthodontic alignment and spacing concerns, TMJ issues, jaw asymmetry, sinus pathologies and anomalies, and more.

Please share your concerns with us, and we will talk them through. We have a wonderful post-radiograph detox protocol that our team is happy to go over with you. You can find more information about that protocol here: 

Do you offer dental treatment under general anesthesia?

Yes. While our practice focuses on a preventive, minimally invasive, and conservative approach to care, we understand that some children may need additional support to receive treatment safely and comfortably. In those cases, we do offer treatment under general anesthesia.

When general anesthesia is recommended, care is provided in partnership with a board-certified Anesthesiologist who specializes in treating children. This allows us to complete necessary dental treatment in a controlled, safe environment while your child is fully asleep and pain-free.

We always consider general anesthesia carefully and thoughtfully, using it only when it is truly in the best interest of your child’s health, comfort, and emotional well-being. Our team will review all options with you, answer your questions, and help determine the most appropriate plan for your child.